Request Technical Support

EG Controls maintains a policy of supporting our equipment in the field. Technical support is provided at no charge during the first year of service or during the original warranty period. Extended warranty coverage may be purchased upon request at the time of the original purchase.

To request technical support:

Your EG Controls local representative is your first source of technical support. If you need assistance to find the local rep in your area, please click here to connect with our Representer Locater. If there is no representative in your area, please complete this form and EG Controls will respond to you directly.

Please note that technical support is provided at no charge throughout the warranty period. If your equipment is no longer under warranty, we may require a purchase order or a credit card number to proceed with technical support.

EG Controls Job Number:
(Six digit number located on the front of the panel)

Installation Name:

Contact Name:
Contact Phone:

Description of Problem:

You may also call 904-292-0110 for assistance. Please be prepared to provide a brief description of your problem along with the name of the installation and the EG Controls job number shown on the equipment.  An EG Controls engineer will research your job and contact you as soon as possible to discuss your problem.

In case of emergency: you can call the EG Controls main business number -- 904-292-0110 during our regular business hours (Monday through Friday, 8 AM - 5 PM, EST). After hours, please send either a fax or an email. We will do all that we can to assist you as quickly as possible.