Controller Repair and Testing
If an EG Pump Controls controller misbehaves or will not power up, repair often costs far less than replacing the controller or the panel.
Our dedicated repair room services EG Pump Controls products only, including the Digi-Gage and Vari-Gage. Not every unit can be repaired. Repaired controllers undergo weeks of computerized stress testing, from New England winter cold to Arizona desert heat, and ship with a 1-year warranty from repair completion. All work is performed in the USA.
Repair facts:
- Separate, environmentally controlled repair room
- Computerized testing that simulates real-world operation
- Stress testing in heat and cold beyond field conditions
- Units released only after multiple weeks of stress testing
- EG Pump Controls products only, such as the Digi-Gage and Vari-Gage
- All work performed in the USA
Repair process:
- Call or email to describe the fault.
- We record the panel factory number and controller serial number and issue an RMA. Do not ship equipment without an RMA.
- You ship the controller prepaid and send us the tracking number.
- We charge an evaluation fee (credit card if you have no account) and quote the repair.
- Minor repairs are done in-house, followed by stress testing. If a unit fails testing, we requote and repeat. Turnaround: up to 6 weeks.
- Major repairs go to a third-party refurbishment partner, then through our standard testing. Turnaround: up to 8 weeks.
- We ship the tested controller back to you.
